Questions
Questions we get asked
What clients ask most often.
Where do I find my invoice number?
- Your invoice number is at the top of your invoice email and of the printed document. Type it however it appears.
Why do you ask for the surname as well?
- So we know the invoice is being opened by the right person.
How can I pay?
- By bank transfer to the account shown on your invoice, or by PromptPay: scan the QR code on the payment page with your banking app.
When is my payment confirmed?
- PromptPay is confirmed as soon as the bank reports it. A transfer is checked by our accounts team, usually within one working day.
Someone else pays my invoices. Can they use this?
- Yes. Anyone holding the invoice number and the surname on it can open and pay it.
The amount looks wrong. Who do I ask?
- Do not pay it. Email hello@tllacc.com or call +66 83 251 323 with the invoice number and we will check it before anything is transferred.
Quote your invoice number and we can answer in one reply instead of three. hello@tllacc.com